Royal Jordanian Airlines is Jordan’s national airline. Formed in 1963, it has been a significant part of the Middle East’s aviation history. As it allows access to travel to most parts of the world as a part of the Oneworld alliance, planning a trip to Petra or attending a meeting at Amman would require good comprehension of the Royal Jordanian cancellation policy for stress-free travel.
Flight adaptability is as paramount today as ever in the modern world. Unexpected events, last-minute changes of mind, or even a change of heart can all culminate in forcing someone to cancel a flight. The full guide on Royal Jordanian cancellation policy is designed to be abreast of every need and prepared for every eventuality.
24-Hour Risk-Free Cancellation Policy of Royal Jordanian
The best feature that considers the customer’s needs in Royal Jordanian’s cancellation policy is a 24-hour risk-free cancellation. Passengers can cancel their reservation, no questions asked, in case they want to get an absolute refund after booking within just 24 24-hour time span. It is a good safety net for those times when you have second thoughts about your itinerary or realize you made a wrong decision during your booking.
Here’s what you need to know about this policy:
- Counting from the day you booked, the 24-hour window will be based on that.
- This is applicable for all kinds of fare types, including non-refundable fares.
- Reservation for this should be made at least two days before the scheduled date (48 hours to allow for your trip).
- For any fee or taxes you may have paid on a full refund, you are entitled to reimbursement for whatever falls within the period.
For example, if you book your flight from Amman on Monday at 3:00 PM to Dubai you can cancel your booking up until Tuesday at 2:59 PM without having to charge further costs. As such, it helps in instilling peace of mind, especially for those booking way in advance or who are not pretty sure what their traveling dates would be like.
It is worth mentioning here that though this is a lenient policy, it is not unique to Royal Jordanian. Most airlines around the globe offer similar policies for their customers so that they can stick to the country’s regulations while booking tickets with them. However, various terms differ from airline to airline, so check them properly while booking with other airlines, too.
Royal Jordanian Cancellation Charges
For cancellation charges post the 24-hour Risk-Free period, Royal Jordanian applies standard cancellation charges with which lots of variables are associated:
1. Class of Ticket: The cancellation charges differ from one class to another. Generally speaking, the more you paid for your ticket the more flexible it was in respect of changes, then the less you get charged for making a cancellation. The cheaper; the more restricted the ticket, the higher the cancellation charges.
2. Date of departure: If you are very close to your date of departure, then the cancellation fees are generally higher.
3. Route: In some routes, a difference is charged between domestic and international routes.
4. Cancellation Due to Reason: Charges can also be waived or compensated partially in the event of cancellation due to certain emergencies or special reasons.
The actual fees do not stay the same; however, here is what you can expect:
- Economy Class $100 – $300
- Business Class $200 – $400
- First Class $300 – $500
For instance, this can be shown through a charge of around $200 if an economy class ticket is canceled when two weeks remain before it leaves from Amman to New York. Nevertheless, if such a ticket is canceled two days before the travel date, then the penalty can amount to around $300.
It is always worth checking the conditions applied to your ticket once you book. These will outline the exact charges you’ll incur in the event of canceling your ticket. You can find this on your e-ticket or by logging into your booking from your Royal Jordanian account.
Situations Allowing Refunds
As per the Royal Jordanian cancellation policy, situations may arise where Royal Jordanian will waive the cancellation fee, and issue a refund. Here are some circumstances stated below:
1. Flight cancellations by the airline: If Royal Jordanian cancels your flight, you get a refund of the entire fee. This could be due to technical reasons, weather conditions, or operational changes.
2. Lengthy delays: In case the flight gets delayed by up to 2 hours, you are eligible for a full refund even if it departs.
3. Schedule Changes: If Royal Jordanian alters your flight schedule in a major way (more than 2 hours), but the new schedule is not acceptable to you, you can claim a refund.
4. Cancelled Flights within 14 days from Date of Travel: International regulations mention that if an airline cancels your scheduled flight within 14 days from the date of travel, the passenger is entitled to compensation in addition to seeking a refund.
5. Medical Issues: If there is a critical illness or injury of a traveler that makes the person unable to travel, Royal Jordanian may refund or waive change fees depending on the submission of the corresponding documents.
6. Death of a Passenger or Family Member: In case such a tragic incident occurred to a passenger, a flight would normally refund the full amount if proper documentation was received.
7. Military Orders: There may be a refund from Royal Jordanian in case a person receives unanticipated military orders that conflict with his/her traveling schedule.
Remember that though these circumstances usually permit refunds, each case is treated on an individual basis. Always make a complaint to Royal Jordanian’s customer care service immediately if you feel you fall under any of the conditions for a refund.
Royal Jordanian Cancellation Process
The two main channels for canceling your flight with Royal Jordanian are online and by telephone. Both processes are hassle-free, yet depend on where you find yourself. Let’stake a look at the processes in which you may cancel your ticket as per the Royal Jordanian cancellation policy.
Online Cancellation Process
The Royal Jordanian cancellation policy when done online is quicker and can be carried out at any time, thus preferred among most passengers. Here are the easy steps to follow:
1. Access the website of Royal Jordanian: www.rj.com.
2. Look to the top right of the page for “My Booking”
3. Enter your Royal Jordanian login details. If you don’t have a Royal Jordanian login, you can use your booking reference and last name to get to your reservation
4. Click through to find a list of current bookings
5. Select which flight you’d like to cancel
6. Find how to cancel- often displayed with a “Cancel” button or link.
7. Check the conditions for cancellation and any applicable charges.
8. Confirm your cancellation.
9. You must receive an email confirming your cancellation. Keep a copy of this for your records.
The web process is best used if you have a simple cancellation and are confident of what might be charged for.
Cancellation Over the Phone
If your circumstances are more complicated, or you want help, you would be better off canceling over the phone. Here is how.
- Identify the appropriate number of the customer service of Royal Jordanian by region. These can be found on the website under “Contact Us.”
- Call the number as indicated and follow the prompts to a representative of their customer service.
- Be prepared to give your booking reference number, as well as the name on the reservation.
- State that you wish to cancel your flight.
- The agent will guide you through the whole procedure and inform you of any fees or options available to you.
- After confirmation, finalize this cancellation with the agent
- Ask that they email a confirmation of the cancellation for your records
Phone Cancellations are helpful when you wish to discuss the Royal Jordanian cancellation policy, want to provide thorough detail in special circumstances, or inquire about substitutes for canceling your flight, like rescheduling it to another date.
Whichever you would love to take, make sure you have the following information readily available: booking reference number, together with the reservation name. This will make it easy to find and process your cancellation.
How to Check Your Refund Status on Your Royal Jordanian Flight?
After this cancellation, you would want to know the status of a refund. If you are waiting for your money back after canceling your flight, then it is quite advisable to seek that information. Royal Jordanian has a system to help you track such information.
You may want to know the ways to verify if you have a refundable ticket, alongside your refund status. Right? Here we go.
- Go to the Royal Jordanian online account.
- Go to the section “Travel Fund”. Usually under “My Account” or a similar drop-down
- Here it is possible to obtain the following information regarding any refund due amount, the amount of the refund
- You will also know the status of the refund (processing, approved, or completed)
- Date of refund anticipation, if not processed
Note that not all tickets can be refunded. Non-refundable tickets, however, are relatively common and provide the cheapest fare available – usually having little to no refundability beyond the 24-hour risk-free cancellation period described above, or special cases mentioned below.
Refund policies should also be clearly stated when you book a ticket. Always read them carefully before buying the tickets. If it is unclear, you can always seek clarification from Royal Jordanian’s customer service.
Refunds, once approved, can be put back on your original form of payment. Please note that this may take a few days, but you should receive the refund reflected on your credit card or bank statement within 7-10 business days.
Read Also: Can You Choose Seats on Royal Jordanian?
Cancellation In Person
Apart from cancellation online and via telephone, a passenger can also cancel the flight in one of the Royal Jordanian airports. This is helpful in case one finds themselves at the airport or otherwise prefers direct conversation.
According to the Royal Jordanian cancellation policy, here are some steps to follow when initiating a cancellation at the airport.
1. Locate the Royal Jordanian Airport Ticket Office. There is a Royal Jordanian Airport Ticket Office in all departing terminals of airports that you can fly with Royal Jordanian to.
2. Engage a counter agent to explain to him that you want to cancel your booking.
3. Provide the agent with your booking reference number and identification.
4. The agent checks on your reservation and explains the cancellation rules and fees, if any:.
5. If you wish to, your agent will then process the cancellation.
6. Any money due will be returned in your original form of payment. Please note that this normally takes longer than internet cancellations.
7. Request a written confirmation of the cancellation as an added precaution.
This cancellation may be convenient if the situation is not that simple and its explanation would take much time, or when you do not want to do online transactions. Just remember, though, this can only be done within the operating hours of the ticket office, which may not even be 24/7.
Conclusion
It is important that any traveler know Royal Jordanian cancellation policy. The airline has a few flexible options: from 24-hour risk-free cancellation to myriad ways of canceling your flight.
Finally, note that policies may change at any time, so checking the current terms at the time of booking your ticket is worthwhile. If at any point you are unsure, do not hesitate to seek out the hot line of Royal Jordanian customer service to help answer your questions or concerns over the status of your reservation or its cancellation.
Knowing these, you can have your flights reserved with much assurance knowing that you are familiar with options if you have to make any changes in plans. Safe travels!
Frequently Asked Questions
Yes, Royal Jordanian offers refund especially if the reservation is cancelled within 24 hours upon booking. But in some cases, even if your flight is canceled, you may have to pay a cancellation fee based on the kind of fare you booked and how much in advance you canceled the ticket.
You will be able to get a full refund if you cancel your booking within 24 hours from when you made the booking. As long as your flight departs tomorrow or the day after. Otherwise, cancellation charges vary according to RJ’s fare rules.
You can cancel your flight through the Royal Jordanian website or over the phone. Make sure to have your booking reference number to speed up the process.
Yes, you can reschedule your journey date for your Royal Jordanian flight. However, charges apply depending on the fare type and your country of origin to the date of departure.