Disney Cruise Cancellation Policy

Are you planning for a fulfilling cruise vacation this holiday season, what could be better than an exciting Disney vacation? However, when booking, getting an insight into Disney Cruise’s cancellation policy will save you from any inconvenience. Understanding the cancellation policy is crucial for a smooth experience when planning a Disney cruise. This policy outlines the procedures for modifying or canceling reservations, potential fees, and refund processes.

Modifying or Canceling Reservations on a Disney Cruise

Guests can even alter or cancel their cruise reservations easily by accessing the “MyDisney” account online. After accessing it, proceed to “My Reservations” and click “Modify Reservation.” From this menu, guests can choose a change in sail date, add or remove individuals in their travel party, select another stateroom, or cancel the cruise. Guests who cannot see the cruise reservation on their “My Reservations” page should click the “Add Reservation” module.   

Disney Cruise Cancellation Fees

Cancellation fees may apply depending on the timing and nature of the cancellation. For help with reservations that have been fully paid, booked with a Future Cruise Credit, or made under a restricted rate or Concierge category, guests can contact the Disney Cruise Line Contact Center at (800) 951-3532. Refunds will be processed in the original form of payment. For travel agency or Disney Vacation Club bookings, guests should contact the respective service for changes.

Once a reservation is canceled, original availability and rates cannot be guaranteed. If guests want to reinstate their reservation at a later time, it will be subject to then-current rates and availability. Special offers may not be reinstated if the reservation was made under such offers.

Disney Cruise Cancellations in the USA

Any changes to vacation start dates or guest names are considered cancellations. For cancellations, paid amounts will be refunded less any applicable cancellation fees. No refunds will be given if a guest interrupts or cancels after the vacation has started. Refunds will be made directly to the guest’s credit card or through their travel agent if applicable. All travel documents have to be returned before the processing for refund begins. 

Disney Cruise Line may limit the number of changes to a reservation based on availability. Changes in party size can also impact pricing. In order to protect against last-minute cancellations, guests are encouraged to purchase the Disney Cruise Line Vacation Protection Plan.

Disney Policy for Nonperformance of Cruises

If Disney Cruise Line cancels or postpones a cruise by more than three calendar days from the original sailing date, guests can request a credit or refund by sending Disney Cruise Line an email within 90 days of the guest’s original sail date. An email request must include paperwork such as proof of purchase and cancellation notices.

Disney Cruise Categories of Cancellation Fees

Cancellation fees differ according to the type of reservation made:

Suite and Concierge Staterooms carry different fees as per similar timelines.

Cancellation Fees for Cruises

Here is a detailed account of the fees charged for cruises with concierge staterooms, and suites.

Cruises 1 – 5 Nights (Concierge Staterooms and Suite)

Cruises 6 Nights or More (Suite and Concierge Staterooms)

This table clearly outlines cancellation fees for both short and long cruises, which clearly defines the financial implications according to how far in advance a guest cancels their trip.

Air Travel and Hotel Cancellation Fees on Disney Cruise

For packages that offer air travel, guests must pay airline change or cancellation fees. Similarly, if guests make hotel bookings, cancellation fees vary depending on the time cancellations occur on check-in dates.

For Walt Disney World Resort hotels in 2024, cancellations that occur four days or less before check-in will incur a penalty equal to one night’s stay. For subsequent stays, this period extends to seven days.

Disney Cruise Cancellation Policy for the United Kingdom & European Union

The Disney Cruise Cancellation Policy is very important for travelers in planning their cruise experience. It is the policy that will guide the procedures and fees of cancellation, thus ensuring guests are well-informed before making reservations.

Cancellations and Refunds

Changes to your cruise or cruise package, including changes to the start date or changes in the names of any members of your booking party, incur cancellation fees. When cancellation takes place, a fee will be deducted from any payments already made, and any outstanding balance will be refunded within 14 days after the contract is terminated. However, no refunds will be issued if you interrupt or cancel your cruise after it has commenced. 

Read Also: Royal Caribbean Cancellation Policy

Refunds are processed directly to your credit card account or through your travel agent if the reservation was made via an agent. It is important to note that all travel documents, including airline tickets, must be returned before the commencement of refund processing. Some travel agents might impose their cancellation fees, and Disney reserves the right to restrict changes to reservations based on availability.

This shall entitle the guests to cancel their cruise or the package in case of unavoidable and extraordinary circumstances, without them facing cancellation fees. Under these circumstances, guests will get a refund of payments made by the guest for the cruise or the package and would not be eligible to be paid extra under such situations.

Cruise Cancellation Fees (UK)

The cancellation fee varies depending on the cruise duration and whether it consists of suites or concierge staterooms. Below is a detailed table showing the amount that will be charged for cancellation fees for any number of days prior to the commencement date of the vacation.

Cruises 1 – 5 Nights Which Does Not Include Concierge Staterooms and Suite 

Cruises of 6 Nights or More (Excluding Concierge Staterooms)

Cruises 1 to 5 Nights (Suite and Concierge Staterooms)

Cruises of 6 Nights or Greater (Concierge Staterooms and Suite)

Cruise Cancellation Fees for Categories with Restrictions (Cruises 1 to 5 Nights)

Cruises of 6 Nights or More

Air Cancellation Fees

Guests are responsible for any fees charged by airlines to alter or cancel air travel related to their cruise. When booking a cruise, in case of cancellation, associated air travel will also be canceled, and applicable fees will apply. Changes include, but are not limited to: departure city, flight times, cancellations, date changes, and name corrections.

For flexible fares between specific regions, cancellation charges apply as follows:

For itineraries that include flights entirely within the United States, Canada, Puerto Rico, and the US Virgin Islands:

For itineraries outside these regions:

Restricted fares must be paid in full upon booking and are non-refundable.

Hotel Cancellation Fees

Hotel stays will be covered under your package. Cancellation or change fees charged by Disney apply to guests. A hotel stay at Walt Disney World Resort in the calendar year 2024 incurs a cancellation fee equal to one night’s stay when canceled 4 days before check-in. For stays from 2025 onward, the cancellation fee will apply when canceled 7 days prior. Other hotels are on the same page regarding cancellation policies, depending on their terms.

Ground Transfer Cancellation Fees

Guests who book ground transfers with Disney are subject to certain cancellation policies. A fee equal to the total amount will be charged if ground transfers are canceled 7 days before arrival.

Disney Cruise Cancellation Policy for Australia and New Zealand

Travelers from Australia and New Zealand must understand the cancellation policy for Disney Cruises. This includes the fees and procedures surrounding the cancellation or modification of cruise bookings, so the guests are well-informed before making their travel plans.

Key Considerations

• When canceling a booking, guests are expected to submit their request in writing. 
• This can be done through a registered letter, email, or fax. 
• All tickets and confirmation invoices must be included in the request. 
• In addition, when a guest cancels his cruise, all services like air travel or hotel accommodations are automatically canceled and applicable fees will be incurred.

• In case a guest wishes to alter the details of the reservation, like names or travel dates, then this would depend on availability and could also involve fees. 
• Some categories of reservations may have restrictions that affect the refundability of such reservations.

In cases where Disney Cruises cancels a sailing before departure, they will refund all sums paid without any cancellation fee. If there are three calendar days or more delays, the guests may request a refund or credit by contacting Disney within a given time. Travelers will make the right decision on their experience with Disney Cruise if they know about these policies in advance and avoid the additional cost incurred due to cancellations or changes.

Disney Cruise Cancellation Policy for all Other Countries

Cancelations are considered to include changes to the commencement date of your vacation or the names of guests. You can cancel your cruise at any time, and Disney Cruise Line will refund any amounts paid back to you minus any cancellation fees and other amounts due. No refunds will be issued on interruptions or cancellations instigated by a guest after a vacation has commenced. The refunds take place directly on the guests’ credit card or via travel agents if a guest is so availing of that option. Traveling documents such as air tickets have to be returned back to initiate refunds.

Cruise Cancellations Refund Policy

If Disney Cruise Line cancels or postpones your cruise for more than three days, you can request a refund or cruise credit if you decline an alternative cruise. This request should be made within 90 days of the original scheduled sail date and should include relevant documentation such as your cruise confirmation and proof of payment.

Cancellation Fees by Stateroom Category

The cancellation fees depend on the type of stateroom booked and how far in advance you cancel. The following table summarizes the cancellation fees associated with different categories of cruises:

Air Travel and Hotel Cancellation Fees As Per Disney Cruise Cancellation Policy 

If you buy air transportation as part of your package, you will be responsible for any change or cancellation fees applied by airlines. If your cruise booking is canceled, air travel associated with your booking will also be canceled and therefore subject to fees depending on the policies of individual airlines.

For hotel stays that are a part of your cruise package, there are different policies governing cancellation. For instance, during the calendar year 2024 at Disney’s hotels in Walt Disney World Resort, a cancellation fee equivalent to a night’s stay is deducted if canceled within four days before check-in. But for calendar year 2025 and beyond, it gets charged if canceled within seven days. At Aulani Resort, this will be the same, but for others, full costs can apply for late cancellations.

Conclusion

Disney Cruise Line reservation modification and cancellation policies are possible, but the charges may vary according to time. It is also important that guests understand that cancellations will charge them highly, especially for reservations booked close to a sailing date. Travelers should also consider travel protection plans for added security.

Frequently Asked Questions