Which Terminal is Southwest Airlines at Hollywood Burbank Airport?

BUR Airport, officially named Hollywood Burbank Airport and formerly known as Bob Hope Airport, is an essential transport facility for the greater Los Angeles area. Terminal A is the only terminal where you would find Southwest Airlines operating. In this article you will find everything you need to know about the Southwest Airlines BUR terminal, from facilities and services to operations.

Terminal Information

Address – 2627 N Hollywood Way, Burbank, CA 91505

This address positions the terminal within easy reach of crucial highways and public transportation routes. Drivers enjoy easy access to the site through Interstate 5 or Highway 134. Public transportation is available with the Metro Bus lines 94 and 165, which stop right in front of the terminal.

Contact Details

For questions related to the Southwest Airlines BUR terminal you may contact 

• Terminal Phone: +1 818-840-8840
• Southwest Airlines Customer Service: 1 (800) 435-9792

Terminal Layout

Southwest Airlines Hollywood Burbank airport terminal is a small but efficiently arranged one. Its plan layout is explained below.

1. Entrance Level:

• The entrance is through automatic sliding doors that give way to the main lobby.
• Check-in counters are right there in the front as one enters
• Self-service kiosks line up the walls next to the counters.
• Baggage drop-off points are next to this check-in area

2. Security Checkpoint:

• Locate the check-in area
• Multiple lanes to accommodate the passenger flow
• TSA PreCheck lane is available for eligible passengers

3. Gate Area:

• A1 to A9 boarding gates
• Central walkway, gates on both sides
• Seating and areas to queue up to board are located at each gate

4. Facilities:

• Toilets located along the terminal
• Food and retail are concentrated at the center of the gate area
• Charging stations and work areas are available around

Check-In and Boarding Process

There are various check-in mechanisms that Southwest Airlines BUR terminal offers. This is because the check-in assignment directly aligns with the nature of travel of each passenger and specific preferences held by the customer, as identified below:

1. Self-Service Kiosks:

• Available for 24/7

• Positioning: The kiosks are placed running through the side walls of the check-in area

• A user-friendly touchscreen is provided with easy-to-follow prompts in various languages

• Facilities: check-in, boarding pass printing, and baggage tag printing facilities are provided

• Payment: The kiosk also has a payment facility whereby a passenger can pay for additional services like seat upgrades

2. Standard Check-In Counters:

• Counters operate daily between 5:00 a.m. and 9:30 p.m
• Multiple counters attend to passengers simultaneously to accommodate the volume
• Full-service check-in, taking special requests and ticket changes
• Bags may be checked at these counters directly.

3. Curbside Check-In:

• You can check-in at the peak hours from  5:00 a.m. to 1:00 p.m.
• Located just outside of the terminal entrance
• Here, passengers can check their items without stepping into the terminal
• At the counters mentioned above, one or two skycaps are there to assist a passenger with a lot of items.

4. Check-In Online and Mobile:

• Acceptable 24 hours prior practically to flight
• Passengers can go directly to the gate if not checking their luggage
• Electronic plane tickets can be received on a smartphone

Security Check

The security checkpoint at the Southwest Airlines BUR terminal is designed to ensure passenger safety. 

1. Configuration:

• Many lanes to support passenger throughput
• Dedicated TSA PreCheck lane for eligible passengers
• ​AIT scanners and metal detectors

2. Procedure:

• Still requested to undergo the usual customary procedure of preparing to take off shoes, belts, and outerwear

• ​Remove laptops and fluids from bags

• TSA employees are also available for any queries and if they need any special assistance.

3. TSA PreCheck:

• It is for already enrolled passengers
• So the screening is fast
• Travelers can keep on shoes, light outerwear, and belts
• Passengers can keep laptops and 3-1-1 compliant liquids in travel bags

4. Wait Times:

• Opportunity to see current wait times—signs at the front of each checkpoint
• Staffing model that allows TSA to respond appropriately to fluctuations in passenger volumes so that as many lanes as necessary can be opened.

Boarding Process

Southwest Airlines at Hollywood Burbank airport has signed on to use a unique boarding process:

1. Boarding Group Assignment:

• An assignment is given to each passenger: Boarding group A, B, or C and their corresponding position, 1-60

• These assignments are given based on the checking time; the sooner an individual checks in, the better would be the given line position

2. Boarding Area:

• Numbered poles at all the gates for queuing passengers
• Digital Display of the current boarding group and positions

3. Boarding Bridge:

• Most gates use jet bridges for boarding
• Some flights may require walking on the tarmac to board (rare at BUR)

Amenities and Services

The Southwest Airlines Hollywood Burbank Airport Terminal is teeming with tons of amenities to make your flight experience easier. Following are some of them in detail:

WiFi

Accessing the Internet at the Southwest Airlines Hollywood Burbank airport terminal is also hassle-free, and it delivers relatively good speeds, so one can work or spend some time over a cup of coffee as one waits for the flight.

Dining Options

The Southwest Airlines terminal features an admirable number of places where one can eat and get to delight their taste buds. The most popular of them include:

• Guy Fieri’s Kitchen and Bar Express: Located in Terminal B, this celebrity chef offers delicious American favorites done with a difference. 

• Jones Coffee Roasters: The perfect place to get a caffeine fix before the flight. Many hand-crafted coffees and teas are available with light snack options.

• Lunchbox: Multiple meal choices with an array of quick and easy options from sandwiches to salads and grab ‘n’ go fare

• Wolfgang Puck’s Kitchen: Gourmet pizzas, sandwiches, and salads from the celebrity chef’s menu.

• Peet’s Coffee: A café chain made for coffee lovers that serves hot and iced beverages, and bakery and snacks

Shopping

The Southwest terminal of BUR features numerous retail outlets from which you could pick up some last-minute travel needs, souvenirs, or even browse around just to kill time. Some shopping options include:

• Hudson News: Books, magazines, snacks, and travel accessories.
• Benefit Cosmetics: For All Beauty and Skincare Needs.
• Hollywood Burbank Shop: This shop offers local souvenirs and gift items.
• Tech on the Go: Electronics and travel gadgets

These shops sell various items, such as locally-made handicrafts to known brands, that will surely provide you with whatever you need or allow you to grab a souvenir for your trip.

Lounges and Waiting Areas

Although Southwest Airlines does not have direct lounges, there are well-appointed waiting areas within the terminal for all travelers. These areas provide a comfort zone where one can relax before flying out. Some of these features include:

• Comfortable seating
• Plugs at the stations to charge your devices
• Areas with business workstations for those in business
• Quiet zones are available in case a person needs less noise around them.

For travelers looking for a more luxurious experience, several third-party lounges can be found in the airport as well for a day-pass purchase price.

Children’s Play Area

Families traveling with little ones will consider themselves quite fortunate to learn about the play area set aside for them within the Southwest Airlines BUR terminal. This allows kids to exercise before flying so that everyone has a much more pleasant flight. The play area includes:

• Safe, padded areas
• Age-appropriate toys and activities
• Seating for parents to supervise their children

This family-friendly facility is part of the efforts that Southwest Airlines is making to try and make flying easier and more comfortable for all passengers, regardless of their age.

Currency Exchange

International travelers flying through Southwest Airlines at Hollywood Burbank Airport Terminal can avail currency exchange facility. It helps them to: 

• Get local currency
• Exchange foreign money
• Get traveler’s checks

The booth is normally open during working hours and offers some of the best rates on the market on exchange for many different currencies.

Spa Services

The terminal provides spa services that will soothe the stress one goes through while traveling. Such services are a great way to relax before your flight or on a layover. Treatments provided by these services include, among others:

• Chair massages
• Manicures and pedicures
• Facial treatments
• Aromatherapy sessions

Of special interest to travelers who travel long distances or across time zones, it will be services that will help somebody refresh and prepare to continue the journey ahead.

Ground Transport

It is easy hard to get to and from the Southwest Airlines Hollywood Burbank Airport terminal since the following ground options are at your service.

Taxis and Ride-Sharing

Taxis are readily available upon leaving the terminal, and they will easily get you to any location. The taxi stand is located outside the baggage claim area and all fares are regulated to ensure fair pricing.

Also, major ride-share companies such as Uber and Lyft are available at the airport:

• Use the company app to order a ride after confirming you have your luggage;
• Look for and head to the designated ride-share pickup area;
• Confirm the driver matches the information in your app before you enter the vehicle.

Rental Car Service

If you prefer driving your vehicle during your time here, a passenger rental car service is available on the airport permises. These agencies include:

• Avis
• Budget
• Enterprise
• Hertz
• National

Come pick up reserved vehicles or rent on the spot when you arrive. Rental car counters are located close to baggage claim. Shuttle services are provided to take you to and from the nearby rental car lots.

Shuttle Services

From the BUR terminal, there are various shuttle services moving passengers to nearby hotels, attractions, or areas of interest in or around the Los Angeles area. Some of these include:

• Hotel shuttles: Many of the hotels around offer courtesy shuttles for guests.
• Shared-ride vans: These are cheaper compared to the door-to-door service.
• Airport bus services: They link the airport to the important transit points in the Los Angeles area.

From baggage claim, it is just a short walk to the ground transportation plaza where several of these shuttle services may be accessed.

Read Also: Southwest Airlines Unaccompanied Minor Policy

Special Services

The special services available at the Southwest Airlines terminal at Hollywood Burbank Airport are:

1. Unaccompanied Minor Program:

• Dedicated check-in process 
• Supervised seating area next to the gate 
• Assistance in embarkation and disembarkation 

2. Passengers with Reduced Mobility: 

• Wheelchair service is present terminal-wide 
• Priority Seating – Gates 
• Pre-boarding is allowed 

3. Military 

• Pre-boarding is allowed 
• If in uniform, has a dedicated check-in line

4. Preferred Boarding

• Available for purchase
• Granted an earlier position in the boarding order

5. Same-Day Standby

• Available on specific types of fares
• Fly as standby on the earlier flight available 

Conclusion

Southwest Airlines BUR terminal fits from end to end with everything one would require for a hassle-free and well-rounded journey. Inside, the terminal provides an expedient check-in experience, dozens of dining options, and easy-to-access ground transportation. Knowing the layout and amenities of which you can take advantage in this terminal will maximize your time and minimize stress on your travels through Hollywood Burbank Airport. 

Always remember that this guide is only all-inclusive for the given period in which the services and facilities might have changed. It is always advisable to surf the official website of Southwest Airlines Hollywood Burbank Airport terminal before your travel date to find the most current information. Happy traveling!

Frequently Asked Questions