How do I Contact Eva Air Customer Service?

Knowing the contact details of the customer service of the airlines you avail yourself of is of immense importance, as it helps you get in touch with them whenever the need arises. You may have issues with your booking, you may need to cancel or reschedule a flight, you might desire to opt for a particular service, and much more. In this blog, you’ll get a detailed insight into contacting EVA Air customer service for any query you have. Let’s get started. 

EVA Air Customer Service Contact Details

The contact details of EVA Air vary from one country to the other. Here is a detailed outline. 

1. United States 

• For Reservations and Ticketing: 1-800-695-1188
• For the Hearing impaired, using a TTY device, dial 711 and connect to the Relay Services. 
• Office Address: 2199 Campus Drive; El Segundo, California 90245
• Office Telephone Number: 310-362-6600
• Office Timings: Monday to Friday 08:30 – 17:30 (Local time) 

EVA Air customer service is available in North America in Vancouver, Toronto, Chicago, Dallas, Houston, Los Angeles, Honolulu, Seattle, San Francisco, etc. In South America, EVA Air has customer service offices in Mexico City, Panama City, Lima, Caracas, San Jose, etc. 

2. Taipei 

• Office Contact Number: +886-2-25011999
• Office Address: No. 117; ChangAn East Rd Section 2; Zhongshan District; Taipei City; Taiwan 10491 
• Reservation and Ticketing Hotline Number:+886-2-25011999
• Reservation Fax Number: +886-3-3510022
• Ticketing Fax Number:+886-3-3510131
• Hotline Open Hours: Monday to Sunday and Holidays 8:30-17:30
• Ticket Counter Address: No. 117; ChangAn East Rd Section 2; Zhongshan District; Taipei City; Taiwan 10491 
• Ticket Counter Opening Hours: Monday – Friday – 08:30 to 17:30; remains closed on Sundays and even Holidays 

3. Kaohsiung

• Office Address: No.177; Siwei 4th Rd; Lingya Dist; Kaohsiung City 802; Taiwan
• Reservation and Ticketing Hotline Number:+886-2-25011999
• Reservation Fax Number: +886-3-3510022
• Ticketing Fax Number:+886-3-3510131
• Hotline Open Hours: Monday to Sunday and Holidays 8:30-17:30
• Ticket Counter Address: No.177; Siwei 4th Rd; Lingya Dist; Kaohsiung City 802; Taiwan
• Ticket Counter Opening Hours: Monday – Friday – 08:30 to 17:30

4. Taichung

• Office Address: 19F-1, No. 238; Shizheng N; 2nd Rd. Xitun Dist; Taichung 40756; Taiwan (Next To Tiger City)
• Reservation and Ticketing Hotline Number:+886-2-25011999
• Reservation Fax Number: +886-3-3510022
• Ticketing Fax Number:+886-3-3510131
• Hotline Open Hours: Monday to Sunday and Holidays 8:30-17:30
• Ticket Counter Address: 238; Shizheng N; 2nd Rd. Xitun Dist; Taichung 40756; Taiwan (Next To Tiger City)
• Ticket Counter Opening Hours: Monday – Friday – 08:30 to 17:30

5. Hsinchu

• Office Address: Room 601; 6F; 1, Industry E; 2nd Rd;  Science-Based Industrial Park;  Hsinchu 30075; Taiwan
• Reservation and Ticketing Hotline Number:+886-2-25011999
• Reservation Fax Number: +886-3-3510022
• Ticketing Fax Number:+886-3-3510131
• Hotline Open Hours: Monday to Sunday and Holidays 8:30-17:30
• Ticket Counter Address: 
• Office Address: Room 601; 6F; 1, Industry E; 2nd Rd;  Science-Based Industrial Park;  Hsinchu 30075; Taiwan
• Ticket Counter Opening Hours: Monday – Friday – 08:30 to 17:30

6. Customer Service Number (for Taiwan Only) 

• Office Address: 117, Sec 2; Chang An E. Rd;Taipei 104; Taiwan
• Reservation and Ticketing Hotline: +886-2-2501-1999 
• Customer Feedback Hotline: 0800-098-666 (for Taiwan Only) 

7. Hong Kong (Mainland China) 

• Office Address: 25/F; Millennium City 3; 370 Kwun Tong Road; Ngau Tau Kok; Kowloon; Hong Kong
• Reservation and Ticketing Hotline Number:+852-30020985
• Reservation and Ticketing Fax Number: +852-28686708
• Hotline Open Hours: Monday to Saturday – 8:30-17:30
• Ticket Counter Address:25/F; Millennium City 3; 370 Kwun Tong Road; Ngau Tau Kok; Kowloon; Hong Kong
• Ticket Counter Opening Hours: Monday – Friday – 08:30 to 17:30; remains closed on public holidays 

8. Shanghai (Mainland China) 

• Office Contact Number: +86-21-3861-3999
• Office Address: 10th FL.; No. 2, Lane 1199; Minsheng Road; Pudong New Area; Shanghai; China
• Reservation and Ticketing Hotline: +86-21-80420168
• Reservation Fax No: +86-21-38613870
• Hotline Open Hours: Monday to Sunday and Holidays: 08:30-17:30
• Ticketing Counter Address : 10th FL; No. 2, Lane 1199; Minsheng Road; Pudong New Area; Shanghai; China
• Ticketing Counter Fax No: +86-21-38613870
• Ticketing counter Open Hours: Monday to Friday: 08:30-16:30

9. Harbin (Mainland China)

• Office Contact Number: +86-10-6563-5000 (Beijing office) 

10. Shenyang (Mainland China) 

• Office Contact Number: +86-10-6563-5000 (Beijing office) 

11. Dalian (Mainland China) 

• Office Contact Number: +86-10-6563-5000 (Beijing office) 

12. Beijing (Mainland China )

• Office Contact Number: +86-10-6563-5000
• Office Fax Number: +86-10-6563-0068
• Office Address: 22/F Block C; Central International Trade Center; 6A Jianguomenwai Avenue; Chaoyang District; Beijing; China – 100022
• Reservation and Ticketing Hotline: +86-21-80420168
• Reservation Fax No. : +86-21-38613870
• Hotline Open Hours: Monday – Sunday and Holidays: 08:30-17:30
• Ticketing Counter Address: 22/F Block C; Bloomage International Center; 6A Jianguomenwai Avenue; Chaoyang District; Beijing; China – 100022
• Ticketing Counter Fax No: +86-10-6563-0068
• Ticketing counter Open Hours: Monday – Friday: 08:30-12:30 and 13:30-17:30

13. Chengdu (Mainland China) 

• Office Contact Number: +86-28-6210-0787
• Office Fax Number:+86-28-6210-0711
• Office Address: Unit 1809 Square One; NO. 18 Dongyu Street; Chengdu; Sichuan; China
• Reservation and Ticketing Hotline: +86-21-80420168
• Reservation Fax No.: +86-21-38613870
• Hotline Open Hours: Monday – Sunday and Holidays: 08:30-17:30

14. Chongqing (Mainland China) 

• Office Contact Number: +86-23-67719432
• Reservation and Ticketing Hotline: +86-21-80420168
• Reservation Fax No. : +86-21-38613870
• Hotline Open Hours: Monday – Sunday and Holidays: 08:30-17:30

15. Fuzhou (Mainland China)

• Office Contact Number: +86-591-87515810
• Office Fax Number: +86-591-83902605
• Office Address: Unit 15A03; Tahoe Center; Dong Er Huan Tahoe Plaze; Hengyu Road; Fuzhou; Fujian; China
• Reservation and Ticketing Hotline:  +86-21-80420168
• Reservation Fax No. : +86-21-38613870
• Hotline Open Hours Monday- Sunday and Holidays: 08:30-17:30

16. Guangzhou (Mainland China) 

• Office Contact Number: +86-20-85100003
• Office Fax Number: +86-20-85168157
• Office Address: Room 2003; Teemtower; Teemall; No.208 Tian He Road; Tianhe District; Guangzhou
• Reservation and Ticketing Hotline: +86-21-80420168
• Reservation Fax No.: +86-21-38613870
• Hotline Open Hours: Monday – Sunday and Holidays: 08:30-17:30
• Ticketing Counter Address: Room 2003; Teemtower; Teemall; No.208 Tian He Road; Tianhe District; Guangzhou
• Ticketing Counter Fax No +86-20-85168157
• Ticketing counter Open Hours: Monday – Friday: 08:30-12:30 and 13:30-17:30

17. Hangzhou (Mainland China)

• Office Contact Number: +86-571-8505-4285
• Office Fax Number: +86-571-8506-9079
• Office Address: Room 1901; Canhigh Center;  # 208 North Huancheng Road; Hangzhou
• Reservation and Ticketing Hotline +86-21-80420168
• Reservation Fax No. +86-21-38613870
• Hotline Open Hours:  Monday~Sunday and Holidays: 08:30-17:30

18. Jinan (Mainland China)

• Office Contact  Number +86-10-6563-5000 (Beijing office)

19. Kunming (Mainland China) 

• Office Contact Number +86-28-6210-0787 (Chengdu office)

20. Nanjing (Mainland China) 

• Office Contact Number: +86-25-83241215
• Office Fax Number: +86-25-83241285
• Office Address: 29G;  International Finance Center;  No.1; Hanzhong Road; Nanjing
• Reservation and Ticketing Hotline: +86-21-80420168
• Reservation Fax No: +86-21-38613870
• Hotline Open Hours:  Monday- Sunday and Holidays: 08:30-17:30
• There are other EVA Air customer service centers in Mainland China to contact, such as Ningbo, Qingdao, Shenzhen, Tianjin, Xiamen, Guilin, Hohot, etc. 

21. Tokyo (Northeast Asia) 

• Office Address : 2nd fl; EVERGREEN Bldg;  2-15-13; Takanawa; Minato-ku; Tokyo 108-0074; Japan
• Reservation and Ticketing Hotline: +81-3-4212-3806
• Reservation Fax No. : +81-3-5798-0511
• Ticketing Fax No. : +81-3-5798-0511
• Hotline Open Hours:Monday~Friday: 09:00-12:30 13:30-17:30
• Saturday and Sunday and  Holiday: 09:00-12:30, 13:30-17:30
• 31st December and January 1st ：09:00-12:30; 13:30-15:30

22. Okinawa (Northeast Asia) 

• Reservation and Ticketing Hotline: +81-3-4212-3806
• Hotline Open Hours: Monday~Friday: 09:00-12:30; 13:30-17:30
• Saturday and Sunday and  Holiday: 09:00-12:30; 13:30-17:30
• 31st December and January 1st ：09:00-12:30; 13:30-15:30

In Northeast Asia, EVA Air customer service is in Osaka, Fukuoka, Nagoya, Kanazawa, Sendai, Komatsu, etc. 

23. Kuala Lumpur (Southeast Asia)

• Reservation and Ticketing Contact Number: +60 1 54 6000 941 or 01 54 6000 941
• Office Contact Number: +60-3-2181 1122
• Fax Number: +60-3-2181 8898
• Hotline Open Hours: Monday – Friday: 08:30 – 17:30
• Address : Lot 5-1; Level5; Equatorial Plaza; Jalan Sultan Ismail; 50250; Kuala Lumpur, Malaysia
• Office Hours: Monday – Friday: 08:30 – 17:30

In Southeast Asia, EVA Air centers are available in Hanoi, Bangkok, Jakarta, Colombo, New Delhi, Kuala Lumpur, etc. 

In addition to the abovementioned list, EVA Air services are available in Europe, Oceania, and the Middle East. Visit their website to learn more about contact details, address, and office hours. 

Infinity Mileage Lands Customer Service Contact Details 

Infinity Mileage Lands is a frequent flyer program of EVA Air, and several privileges and incentives are available. Here are the details for contacting customer service for Infinity Mileage Lands. 

1. Taiwan 

• Service Center Contact Number: 886-2-25011999
• Service Center Fax Number: 886-3-3510022
• Service Center Address: 376 Hsin-Nan Road; Sec. 1; Luchu Dist.; Taoyuan City; Taiwan 33801

2. Hong Kong (Mainland China) 

• Service Center Contact Number: 852-30020985
• Service Center Fax Number:852-28686708
• Service Center Mail Address: 25/F; Millennium City 3; 370 Kwun Tong Road; Ngau Tau Kok; Kowloon;  Hong Kong

You will also find customer service centers for Infinity Mileage Lands in Shanghai and Macau. 

3. Tokyo (North-east Asia)

• Service Center Contact Number: 81-3-42123806 
• Service Center Fax Number: 81-3-57980511
• Service Center Address: Evergreen Building; 2-15-13 Takanawa; Minato-Ku; Tokyo 108-0074; Japan

4. Singapore (Southeast Asia) 

• Service Center Contact Number: 65-31389732
• Service Center Fax Number: 65-62262177
• Service Center Address: 300, Tampines Avenue 5, Income@Tampines Junction, #06-02, Singapore 529653

Other Southeast Asian centers include Jakarta, Jua Lumpur, Bangkok, Manila, etc. 

5. Brisbane (Oceania) 

• Service Center Contact Number: 61-7-2100-0953
• Service Center Fax Number: 61-7-38605554
• Service Center Address: Box 8; Brisbane International Airport;  Eagle Farm QLD 4007, Australia
• There are Infinity Mileage Lands centers in Los Angeles, North America, and parts of Europe. To learn more, visit here. 

How Can You Give Feedback About Your Traveling Experience?

To give feedback about your traveling experience with EVA Air and help them upgrade or improve their services, you must fill out the feedback form on their website. You must fill in mandatory information like your travel date, flight number, source, and destination. 

Then, as you scroll, you will find space to write your feedback. Individuals who need help to fill out the form may contact the customer service number to express their grievances. They may even mail EVA Air to EVA Airways, Customer Service Division, Customer Relations Department, 376, Sec. 1, Hsin-Nan Rd., Luchu Dist., Taoyuan City, 33801, Taiwan.

Conclusion

Through EVA Air’s official website, you can contact customer service by phone, cancel your booking, apply for a refund, select a seat, check-in online, and much more. When you know the right point of contact, addressing and solving your queries will be easier.

Commonly Asked Questions – Eva Air Customer Service

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