How To Change Name on EVA Air?

In the complexity of present-day air travel, perhaps one of the most important parts of your journey starts a long time before you set foot in any airport—it’s your ticket. Specifically, the name on your ticket may be of paramount importance. This is an all-inclusive guide listing everything you need to know about EVA Air Name Change Policy—so that you are fully updated on what can be done and what cannot be done for a necessary name correction on an EVA Air ticket.

Knowing the fine details of how to change or correct a name with EVA Air can save you time, money, and lessen the chances of a possible travel disruption, whether you travel with them frequently or for the first time. We’ll cover in this comprehensive guide every detail regarding the EVA Air Name change policies—from the reasons behind these policies to the step-by-step procedures for making changes when possible.

Understanding the EVA Air Name Change Policy

EVA Air clearly states that no full name change in the ticket is allowed. That means buying your ticket under one name, it cannot be changed to another person. This policy is compliant with the industry standard to check unauthorized transfer or resale of the ticket.

While blanket name changes are not permitted, EVA Air does understand that sometimes, during booking, mistakes can be made. Therefore, it has provisions for certain types of name modifications under specific conditions.

Acceptable Name Changes

1. Correcting Spelling Errors

Typos happen, and EVA Air understands this. If your name has been misspelled during the booking process, you can have it corrected. For example:

• “John Smtih” can be corrected to “John Smith”
• “Mary Johnsno” can be corrected to “Mary Johnson”

It’s important to note that this is for genuine spelling errors, not for changing the name entirely.

2. Reversing First Name and Surname

In some cultures, the order of names is confusing. So, mix-ups in the order may occur during booking. EVA Air allows first name and surname to be swapped if they are accidentally entered in the reverse order. Examples include:

• “Smith John” can be changed to “John Smith”
• “Lee Mei Lin” can be changed to “Mei Lin Lee”

This ensures that your ticket is shown with the same format as on your official identification.

3. Correcting an Incorrect Title

Titles are a part of your ticket information. If an incorrect title was used on your name, it is permitted by EVA Air that it be corrected. Examples include the following:

• From “Mr. Jane Doe” to “Ms. Jane Doe”
• From “Mrs. John Smith” to “Mr. John Smith”

It is quite important to have smooth travel because mismatched titles sometimes cause problems or confusion at security checkpoints.

4. Adding an Alias

You may need to add an alias to your ticket. This could be for any one of the following reasons:

• A name you are commonly known by but which does not appear as your legal name
• A professional or stage name

EVA Air allows adding an alias so you can be sure that all your name information will be included on your ticket.

The Process of Requesting a Name Modification

Step 1: Identify the Need for a Change

As soon as you notice a discrepancy between the name on your ticket and your official identification, it’s imperative to act. The earlier you do this, the more seamless the process will be.

Step 2: Gather Necessary Documentation

Before contacting EVA Air, make sure you have the following:

• Your booking reference number
•  A copy of your ticket or e-ticket
• Valid identification (Passport in case of international travel)
• All documentation proof depicting the reason for change in name

Step 3: Contact EVA Air or Your Travel Agent

Change in name request:

• In the case of direct bookings made with EVA Air, you should contact their reservation office. You can mostly find their contact information from your booking confirmation or even on the official website of EVA Air.
• Contact your travel agent directly if you have booked your ticket via them. Your travel agent will contact EVA Air on your behalf.

Step 4: Describe What Happened Clearly

When contacting EVA Air or your travel agent:

• Clearly describe what’s wrong with your name
• State which of the allowed changes you need
• Provide all required details and documents

Step 5: Be Prepared to Accept Additional Fees

There may be a service fee by EVA Air for name changes. The information here was valid at the time of the last update indicated above:

• A fee of USD 50 can be charged for name corrections.
• This fee is nonrefundable.
• There isn’t any infant or child discounts available. 

Note: The current fee structure must always be checked, at the time of modification request, as fees are subject to change.

Name Change Fees: Factors that Cause Change

There are several factors that could affect whether you will pay a fee or not and how much it would be.

1. Ticket Type: Some higher-end or more flexible tickets may have reduced or even no fees for name change.

2. Timing: If you are making your request close to your departure date, fees will be higher.

3. Reason: The airline might waive the fee in the case the error was theirs, or the one that belongs to the booking system of EVA Air.

4. Frequency: Larger fees might apply for multiple changes. 

5. Frequent Flyer Membership Status:Members of EVA Air’s frequent flier program who belong to the elite levels may receive either lower penalties or more flexible policies towards changes of name.

As mentioned already, EVA Air charges a minimum of $50 for name change. There aren’t any discounts and the fee is non-refundable. 

How to initiate the EVA Air Name Change on Ticket – Know of the Correction Policy? 

How to Contact EVA Air? 

To initiate the process for changing a name on an EVA Air ticket, you can do any of the following:

1. EVA Air Name Change Number:

You must contact EVA Air customer service. The specific number could depend on where you are located across the globe. Please contact the ground staff of EVA or call +886-3-351-6805 for any inquiries. 

2. Manage EVA Air Name Online:

You will find the  “Manage Your Trip” feature on EVA Air’s website. This does not cover every situation about name amendment, but it only works for minor changes. If you want to add or delete your middle name or make any significant changes contact the customer service or local EVA reservation office.

3. Travel Agent: 

If you made your booking through a travel agent, then call them directly. They will handle the communication to EVA Air and instruct you from here.

4. Airport Ticket Counter:

Sometimes minor name corrections can be done at the ticket counter in the airport. This is a very last resort and is not necessarily an option.

Understanding the EVA Air Name Format

In the case of reservations made with EVA Air, the name format is very important and should be filled in correctly to avoid problems or hassle later on. The standard format for EVA Air reads: 

• Last Name/First Name Middle Name (if any)
• Example: SMITH/JOHN MICHAEL

Important points to remember:

• Use only letters A-Z (or a-z)
• Do NOT use special characters, hyphens or apostrophes
• If you have several first names, enter all your first names in the “First Name” field
• If particles (e.g., von, de, van) are included in your name, enter these in the last name.

Read Also: Is EVA Air Safe?

Using the correct EVA Air Name Format from the beginning will help minimize the potential for changes and hopefully make your journey, if not “smooth” then hopefully a bit less tangled.

Special Cases: Code-share and Partner Airline Flights

Now, for code-share flights—that is, flights operated by one airline but marketed by another—or flights involving EVA Air partner airlines, the change of name policy is complicated a little further:

• The general policy is to not allow any change of name for such flights.
• In the case of an unavoidable change of name, a new ticket needs to be purchased.

This strict policy related to code-share flights is owing to:

• Multiple airlines involved in the booking process.
• Possible conflicts with other policies of other airlines
• Technical limitations to integrating passenger information from multiple systems

Tips to Avoid Name Issues with EVA Air

1. Double-Check Before Booking:  Always reconfirm your personal details correctly before booking, and majorly be conscious of the spelling and arrangement of the First Name and Last Name details.

2. Use Your Official Name:  Book with the exact name as given in a passport or any government-issued photo identification. Do not use any short names or nicknames.

3. Be Consistent Across All Travel Documents: Maintain a consistent name format across all your travel-related account names and documents, and of course this is all inclusive of airline loyalty programs, TSA PreCheck, Global Entry, etc.

4. Check Your Passport Expiration Date:  Be sure your passport has atleast a six month validity beyond the return date you have planned. Some countries will deny you entry if your passport is due to expire imminently.

5. Name Consistency for Frequent Flyers: In the scenario where you are a member of EVA Air’s Infinity MileageLands, please ensure that your name is consistent with your membership account, and be used for all bookings, to ensure your mileage accrual will not have problems.

What to do If You Can’t Change the Name?

In this situation, you might be in a position when the name can’t be changed on your EVA Air ticket. Here are your options:

1. Purchase a New Ticket:

If this mismatch is huge and cannot be corrected, you will have to purchase another ticket with the correct name. This you can keep as a last resort in case there are huge differences in the name on the ticket and your ID.

2. Seek Assistance at the Airport: 

There is a chance that the minor discrepancies would be passed at the check-in counter:

• Arrive early at the airport to sort the matter as soon as possible.
• Bring all the documents to support your case.
• Be ready to explain to the checking in staff.

3. Travel Insurance:

As you plan to take a trip soon, you would want to avail of travel insurance that will provide coverage for name change fees. This will protect you from distress if the same incident occurs in the future.

Why Name Changes Are Restricted?

These name-change restrictions are to meet the standards of the International Air Transport Association, which are aimed at:

• Maintaining security standards in air travel.
• Prevent frauds concerning tickets, and questionable transfers.
• Comply with all international aviation laws and regulations.

Revenue Protection for Airlines

Airlines follow very intricate pricing, with prices depending on a lot of factors. If you make name changes, here is what could happen: 

• Lower fare exploitation
• Airline pricing model disruption
• Ticket reselling, which the airlines are striving to avoid.

Conclusion

Understanding the EVA Air name change policy is quite pivotal for a smooth journey. Their policies may be tough, but it is for everybody’s safety. Here are the main things to remember:

Always double-check the name when one books a ticket. In case of any error, the passenger should alert EVA Air. Be prepared to present all relevant documents on demand while requesting a change of name. Note that some changes are not possible, especially when operating on shared flights with other airlines. Frequent fliers with EVA Air should note the name change impact on rewards.

Knowing EVA Air’s name change and error correction policies will help you be better prepared for coping in case of problems. Never hesitate to ask any questions you might have from EVA Air or your travel agent; they are always ready to help you out. With a little planning, even tricky things like changing names on tickets can be smoothly solved. We hope you have great flights with EVA Air!

Frequently Asked Questions