For air travel, the accuracy of the name on your ticket is not merely a question of preference—it’s a requirement. Whether recently married, divorced, or maybe having hit the wrong key while booking, Singapore Airlines understands that name corrections may sometimes be required. We will go into each minute detail associated with Singapore Airlines name change policy in this deep-dive guide, from nitty-gritty details to useful tips for hassle-free processing. Let’s unlock how to change your name on a Singapore Airlines ticket.
Singapore Airlines Name Change Policy
Singapore Airlines has established a policy on changing names, balancing this with flexibility for passengers and maintaining security together with administrative efficiency. You should be well-versed in this policy before you attempt any change in your ticket. Let’s break it down:
Allowed Corrections
Singapore Airlines allows certain types of name corrections:
1. Minor Corrections: You are allowed to do the amendment in up to three characters of your name. This comes in handy when you want to correct any typo or other small mistake made while booking.
2. Salutation Changes: If you need to change your title from Mr. to Mrs. or Ms. to Dr., then it is permitted in this policy.
3. Addition of Middle Names: You can insert your middle name if this has not been captured at the time of booking to aid in matching with your official identification documents.
4. Maiden/Married Last Name Changes: Singapore Airlines will effect an update to your surname if you have recently married or become divorced.
Restrictions
Even though Singapore Airlines name change policy is very lenient in some aspects, there are some major restrictions which one should keep in mind:
1. No Full Name Changes: Full name changes won’t be permitted on a ticket. This has been to discourage the transfer of tickets, something which is against our policy.
2. Non-Transferable Tickets: As is the norm, all tickets purchased through Singapore Airlines will not be transferable. This means you can’t transfer your ticket to someone else, even if you can’t make it yourself.
3. Timing Constraints: Changes of names must be done prior to travel commencement. Any later, after commencing your journey, it would be absolutely too late to change the name on your ticket.
The above policies are designed to ensure that the security of the providers’ customers is maintained while at the same time allowing valid name changes in bona fide cases.
Documentation Requirements
Singapore Airlines actually goes to the extent of asking for some form of supporting documentation to validate the request for name change. This way, it will be sure these changes are very correct and hence will not tamper with their booking system. Here’s what you must know about the documentation requirements:
Scanned Documents
To support the name change request and effect the corresponding corrections in their booking, Singapore Airlines will need evidence of the following identifications:.
1. Passport: This is the most commonly used and most widely accepted means of identification for travel outside of the country.
2. Driver’s Licence: An active driver’s licence can sometimes be presented as proof to confirm your correct name, especially in the case of travelling within the country.
3. Marriage Certificate: This acts as proof in case of name change at marriage.
4. Divorce Decree: Similarly, if you wish to revert to some previous name after your divorce, a divorce decree would be supporting your application.
5. Court Order or Legal Document for Change in Name: If you have changed your name, not of your father or not of your husband, with due reasons, then you would like to submit an official order showing the change in your name.
Document Submission Procedure
While submitting documents, keep in mind that these are required:
1. Quality: Make sure all the documents are clear, readable, and complete. It won’t be a surprise if they are rejected because they are blurry or just partial—then you’ll need to start all over again, which can delay the whole name change process further.
2. Format: Singapore Airlines mostly accepts documents in a scanned form or as clear photos. It can, however, sometimes request original documents.
3. Security: It would be good to consider password-protecting the files with sensitive information and follow with the password to the files in a different email just for security.
4. After Follow-up: The documents are to be followed up with regard to customer service to ensure they have been received and to check the status of your request.
Keep in mind that you follow the right documentation to expedite your request for a name change with no hitches or problems in your journey.
Singapore Airlines Name Change Policy Fees
While Singapore Airlines offers name alteration facility to its customers, it should be noted that such a service comes with charges that relate to it, and such should be known for financial budgeting so as not to receive surprises. Let’s break down the fee structure:
Standard Name Change Fee
The general service fee for name corrections is approximately USD 50. Most regular requests for change of name, minor corrections, addition of middle names, updating surnames are charged at this rate.
KrisFlyer Member Fees
If you happen to hold a KrisFlyer membership, which is Singapore Airlines’ frequent flyer program, here’s what else you have to consider:
1. Membership Card Fee: In case the staff retires your old card and issues a new KrisFlyer membership card, then you will be levied USD 10 or 1,000 KrisFlyer miles.
2. Payment Option: KrisFlyer members are given the option to pay this additional fee either in cash or by using miles, depending upon their convenience.
Fee Differences
The fee will be applied differently for the following purposes:
1. Ticket Type: For some ticket classes or type of fare, there could be a different fee amount with respect to name change.
2. Membership Tier: Higher tiered membership may enable the reduction of fee to some members or even do away with the charge in other cases.
3. Reason for Change: The fee is considerably less or even waived in exceptional cases, such as legal name changes or even mistakes made by the airline concerning the name.
4. Timing of Request: If it is requested closer to the departure, then supplementary charges may be imposed.
Payment Mechanisms
Typically, the following payment mechanisms are accepted by Singapore Airlines against the fee charged.
1. Credit/ Debit Card: Probably the most straightforward mechanism that should be without any bother for most passengers.
2. Bank Transfer: It is possible that bank transfers are accepted for large amounts or for certain regions.
3. KrisFlyer Miles: As above supposed, KrisFlyer members can use miles to pay some fees.
It is always best to verify the amount of the fees and what payment methods will be taken when you actually start your name change request, because these can change from time to time.
Singapore Airlines Name Correction Form
Singapore Airlines is unique among other airlines, in that, through their website, they do not have a form for name change provided in a standard form for downloading. It prefers having that personal touch when one has to deal with name change at Singapore Airlines. In this way, the method can be applied to suit each particular case regarding all necessary information. The rest goes like this:
Submit request
You will need to connect with Singapore Airlines and start with the process of changing the name. Below are options for the same:
1. Email: You will be required to send in a detailed email on the subject of your request to Singapore Airlines customer service’s email, e.g. for UK-based UK_TradeSupport@Singaporeair.com.sg.
2. Physical application: You could go to any Singapore Airlines office near you and physically submit your request.
3. Phone: Unfortunately, the name change procedure cannot be carried over the phone, but you may call their customer service to ask how to initiate a name change request.
Information to be Provided
When requesting for a name change make sure that the following information is provided
1. Booking Reference Number: It is a unique identifier that helps Singapore Airlines locate your reservation quickly in their system.
2. Current Name: Provide your name as it currently appears on the ticket.
3. Right Name: Mention notably the form in which the name should be corrected.
4. Reason for Name Change: Provide a brief explanation of why the name needs to be changed in a certain format: marriage, correction of typographical error, etc.
5. Contact: Add your phone number and email address for further interaction.
6. Details of Flight: Furnish your itinerary details like flight number, date, and route.
7. List of Attached Documents: Provide a list of documents that are attached to the present request for a change of name.
Singapore Airlines Name Change Format
Although Singapore Airlines will not provide a form for name changes, they do expect the information to be neat and clean. Having a similar format while sending in your request helps them to process things faster and avoids miscommunication. Let me give you one recommended format for your name change request:
Subject Line: Name Change Request – [Booking Reference Number]
Body of Email or Letter:
1. Passenger Information:
- Current Name: [As it appears on the ticket]
- Correct Name: [As it should appear]
- Booking Reference Number: [Your unique booking code]
- KrisFlyer Number (if applicable): [Your membership number]
2. Flight Details:
- Flight Number: [e.g. SQ123]
- Date of Travel: [DD/MM/YYYY]
- Route: [e.g. Singapore to London]
3. Reason for Name Change:
Shortly describe why you are making the change request; for example, recently got married or had a typo corrected.
4. Contact Information:
- Email Address: [Your email]
- Phone Number: [Your contact number]
5. Attached Documents:
List attached supporting documents; for example, a copy of your passport or your marriage certificate.
Do not forget to personalize this format according to your particular case and any further instructions which may be issued by a representative of the customer service department at Singapore Airlines.
Singapore Airlines Name Change Contact Number
You can change your name by simply contacting their customer care. Here are the numbers to call:
You may reach the Singapore Airlines customer service at +65 6223 8888, including the possibility of name changes.
For name changes for KrisFlyer membership, you may email your request along with the necessary documents to KF_contact@singaporeair.com.sg or fax it to +65 6789 8777.
Please note that Singapore Airlines does not authorize name change requests through phone calls, so you will have to follow up via email or through any local office for the correction. Be sure to have all of the required documents ready to assist in its smooth processing.
Do note the following when you need to make a call to these numbers:
1. Time Zones: Singapore Airlines is based on Singapore Standard Time, SGT. Be very careful when it comes to time differences from another country.
2. Wait Times: You may have to wait a bit longer during peak periods or heavy traveling seasons. Bear with them patiently.
3. Information Ready: Ready your booking reference number and other details before calling in so that processes are expedited on your call.
4. Language Options: Multiple languages can be served through most contact centers at Singapore Airlines. This option is usually available at the beginning of the call.
5. Call Recording: Calls can be recorded for quality and training purposes. In the airline industry, this is quite normal.
6. Follow-up Email: Send an email after your call, summarizing the conversation and instructions given. This is a written record of your interaction.
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Keep in mind that although these phone numbers are useful for inquiries, the actual process of changing one’s name will have to be initiated through email or in-person at one of the many Singapore Airlines offices.
Conclusion
Changing one’s name on a Singapore Airlines ticket may sound difficult, yet armed with the proper knowledge and steps to take, it can actually be pretty easy. The first step in doing this would be to understand the policies that govern them, get the required documents ready, and follow the proper procedures to have your ticket under your correct name. Act quick, gather supporting documents, be clear while articulating, be prepared for any extra fees that will be levied, follow up promptly, and double-check all details.
Singapore Airlines’ customer service team is available to walk you through the process. Remember that the correct name on travel documents serves the interest of security and legality within the context of international travel. Of course, it takes a little time to ensure it’s accurate, so you’ve set yourself up for a smoother, more enjoyable journey in travel. Safe travels with Singapore Airlines!
Frequently Asked Questions
You would need to contact the airline directly. Generally, no change in the name is permitted. However, minor corrections can be done.
Generally, no. No airline allows changes in the entire name on the ticket.
No, passenger name change is generally not allowed.
It is not advisable. While minor typing errors may be let off, major errors will disallow you from boarding.
Name change fee varies by the airline. For legal name change refer to Singapore government websites.
In most of the cases, no, tickets are not transferable from one person to another for security purpose.
The airline must be contacted with immediate effect. They are allowed to rectify errors of this nature.