NCL Cruise Cancellation Policy

Norwegian Cruise Line, NCL, has created a complete cancellation policy governing the transport of passengers and their luggage through its Guest Ticket Contract. The cancellation policy comes into effect on February 5, 2022, and covers numerous countries and regions, including China, India, Japan, and others. By accepting boarding on an NCL ship, guests agree to such terms and conditions as are in the Guest Ticket Contract under which they are traveling since such terms and conditions directly affect legal rights. They are encouraged to read said terms carefully so that there may be a full understanding of their significance. Here is an insight into NCL Cruise cancellation 

NCL Cruise Booking Process

Guests can book cruise holidays through three primary methods: contacting a travel agent, telephoning NCL’s local contact center, or booking online at www.ncl.com. Quotes given during these bookings are only available up to the end of the call. For making the booking, the full name should be provided on the reservation form as printed on the passport with the date of birth. The act of making a booking is taken to mean that guests have read and understood the terms and conditions in the Guest Ticket Contract and accept to be legally bound by them.

Deposit, Payment, and Cancellation Fee Schedules

NCL’s policy on cancellations contains information on deposits and payment timing. Offers can change frequently, and sometimes special cancellation charges apply from the date of booking. Guests must prepay for pre-sell components at the time of booking. NCL maintains the right to cancel any orders that were not paid for within 48 hours. 

It must even be noted that no cancellations will be entertained if the passenger initiates the same after the cruise commences. NCL’s cancellation policy may be subject to alteration or change without any prior notice. 

NCL Cruise Overall Reservation Updates

Changes in guest numbers can affect fare protection: for example, when a change of reservation goes from one person to two, their original fare will be held. But if a second passenger cancels a double occupancy booking, then no charges will be levied on a single remaining passenger. Further guests, beyond the second, would have rates locked at booking.

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Voyage Changes

Changing a sail date within the penalty period is treated as a cancellation and rebooking, incurring applicable fees. Name changes are permitted up to 90 days before sailing without penalty; however, a one-time name change is allowed between 89 days and 15 days before sailing under specific conditions. Changes made within 14 days of sailing will incur cancellation penalties.

Stateroom Category Changes

Once reservations enter the cancellation period, changing to a lower category will incur penalties and new pricing. Changing to a higher or same-rate category is allowed within this period but must be paid immediately.

Cancellation & No-Show Policy

In the event that you need to cancel your booking for 3 up to 8 guests, the cancellation fees will be at par with the first two guests.

If you wish to change names on your reservation within 14 days before sailing, or if you change your departure date, it will be considered a cancellation. That means that you will have to pay the cancellation fees. You can check the FIT cancellation grid for more details. In case you don’t appear, there are no refunds for any cruise. If a guest’s visa application is denied, then the same cancellation rules will apply.

NCL Cruise Cancellation Policy Fee Schedule for Bookings on 15th of February 2024 or After That

NCL Cruise Cancellation Policy Fee Schedule for Bookings on 14h of February 2024 or Before That

Things to Keep in Mind About NCL Cancellation Policy

Here are some things to consider about NCL cancellation policy:

1. In the case of no-shows there won’t be any refunds.
2. If passengers initiate cancellation after the cruise commences, NCL won’t allow any cancellations.
3. If you have missed any day of a land package you won’t be eligible for a refund.
4. Changes in name or departure date are regarded as reservation cancellation. A cancellation fee will apply in such cases. 
5. As mentioned already it will take around 3 to 4 weeks for refunds.

Final Verdict

It is crucial for potential cruisers to understand the cancellation policy of NCL. This policy encompasses different aspects such as booking procedures, deposit schedules, penalties for cancellations or changes, and special requirements for guests. By following these guidelines and knowing the fees that might be charged in case of cancellations or changes to reservations, guests will be able to make their cruise with Norwegian Cruise Line much smoother.

Frequently Asked Questions